Return policy
Returns
Kipling accepts returns up to 14 days counting from the day following delivery.
All items must be returned with any authenticity tags and hangtags, protection bags and original packaging.
If the received box is damaged, you can replace it with one of same hardiness and size.
Returns can be shipped only from the country of origin of the order.
Returns are only possible to our e-commerce return service. Returned items purchased on our Kipling website will not be refunded, repaired or exchanged in any of our Kipling stores or dealers.
Returns Procedure
Kipling prides itself on its service and we are therefore pleased to offer a no questions asked return policy. If for any reason you are unhappy with your purchase you can return it for a refund within 14 days counting from the day following delivery, providing it has not been worn or used and is in its original packaging. Please follow the process below:
- Select the "My Account" section followed by "My Orders and Shipment Status" from our site
- Click on your order number
- After reading & accepting the return policy, tick on "I wish to return an item"
- Fill in the Return Form with the appropriate reason for your return and all necessary details
- Our Customer Service will analyse your request and will send you an email to confirm receipt of your request
- You will also be allocated with a Return Number and receive full details on return shipment procedures
- Place the item in its original packaging, making sure to include your order confirmation
- Stick the pre-paid UPS return label on your parcel
If the goods are damaged or being returned due to our error we will also refund any costs incurred in returning the items. Please follow the above procedure.
Please also note that we can only refund to the card used to purchase the goods originally. You will receive a full refund within 14 days.
If the goods have been used and are not in a re-sellable condition, we will not accept your return.
Refund
Kipling will refund your accepted returns in full within 14 days.
Note that if a gift is returned, we are not able to refund the gift wrapping.
Delivery charges will not be refunded.
Cancellation
Under the distance selling regulations you have the legal right to cancel your order with or without any reason. If for any reason you are unhappy with your purchase you can return it for a refund within 14 days counting from the day following delivery, providing it has not been worn or used and is in its original packaging.
You are requested to make a request for a return through our website.
Please follow the above procedures.
